Principles of Conversastion

How do we get people on the same wavelength?

Experience Studio

Spring 2018

Agni Murthy & Grace Park

Conversation is an important process through which our human interactions help us learn about others and ourselves. As our technology evolves and becomes more invisible, embedded and smarter, we may increasingly begin to use conversation as our primary mode of interaction to learn about and interact with these intelligent systems or “characters” around us.

How might we...

create conditions to encourage meaningful conversations between college students?


Scientific evidence shows that involvement in social relationships benefits health.…studies consistently show individuals with the lowest level of involvement in social relationships are more likely to die than those with greater involvement

Social Relationships and Health: A Flashpoint for Health Policy:

I only messsage someone if I want something.

12 Interviews

“20 to 30% of everything we say is not interpreted as the speaker fully intended.”

Active Listening vs. Passive Listening -

An interruption takes two — one to start, the other to stop. The New Yorkers in my study assumed that a speaker who wasn’t finished wouldn’t stop just because someone else started. If she does, then she creates the interruption.

“Would you please let me finish” -

“Once we reach a level of understanding, then it’s a good conversation.”

Paul Pangaro

Architecture of Conversation

By breaking down the understanding of conversation through Paul Pangaro's Architecture of Conversation, we decided to explore and develope design principles for well balanced conversation.


Sometimes, proper exchange of conversation doesn't occur as we expected to and often run into disagreements due to many factors such as: 


Culture & Language

Imparted Values

Personal Experiences


Culture is a conversational lubricant and a filter. By engaging in more conversation with others, we discover more about ourselves. In order to encourage more conversations, we need to create the right conditions.

Principles for better Conversation.

Creating environments that foster open dialogue is important.

Enter a conversation with the intent to also hear others, not just to be heard.

Never be afraid of disagreements, take it as an opportunity to learn.


As we begin to design conversations with our technology, let's not forget

about the conversations with have with each other.

© 2019 by Grace Park